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Emergency Out of Hours: Should an emergency arise out of office hours please call 0790 468 9555. The emergency number should only be used for incidents involving gas leakages, burst water pipes, total electricity failure, burglaries or an incident jeopardizing the safety of the property or its occupants. It does not include the breakdown of domestic appliances. If after the event, it is deemed either by us or the contractor that the call out was not an emergency tenants will have to meet the full cost of the call out and any repairs carried out.